We define emergencies as problems that require immediate attention to protect you and your family from harm, or to avoid damage to the home, your property, or adjacent property.
The problems that qualify as emergencies include:
- A total electrical failure, other than an outage in the neighborhood.
Heating and Air Conditioning
- A total loss of heating or air conditioning during extreme weather conditions. We define “extreme” conditions for heating as any time the heating unit does not work in any room and the outside temperature falls below 32 degrees. The failure of air conditioning (above 100 degrees) is not normally considered to be an emergency unless the lack of air conditioning jeopardizes the health of someone in the home.
- A water leak that requires the water supply to your home be shut off to avoid serious water damage. A leak that can be isolated by the shutoffs in the garage or plumbing fixture is not an emergency.
A total stoppage of the plumbing and/or sewer system, in which none of your sinks, tubs or toilets will function properly. If one toilet is working, do not place an emergency call.
- A failure of the roofing on your home can be an emergency if rain is entering the home. Take steps to protect the home and its contents from water leaks. For safety reasons, roofing will be repaired when weather conditions permit.
- Do not walk on the roof of your home. The roofing materials that are used on your roof are easily damaged by foot traffic.
Once you have read what we consider an emergency and you feel your situation qualifies please call this number immediately!!
EMERGENCY CONTACT NUMBER